1. Data We Collect

We may collect and process the following categories of data:

• Contact Information: Name, email address, phone number, postal address.
• Travel Information: Passport details, booking references, travel preferences, and other relevant travel details.
• Payment Information: Credit card details or other payment information for bookings.
• Communication Data: Information you provide when contacting us through email, phone, or via the website.
• Technical Data: IP address, browser type, and browsing behavior on our website.

2. How We Use Your Data

We will only use your data when the law allows us to. We use it in the following circumstances:

• Process and Manage Bookings: Communicating with you about your booking, handling payments, and providing customer support.
• Improve Our Services: Analyzing your interactions with our website helps us improve our offerings and enhance your experience.
• Comply with Legal Obligations: We may need to use your data to comply with applicable laws, including financial regulations and travel-related laws.
• Marketing Communications: With your consent, we may send you promotional emails about our services or new offers.

3. Legal Basis for Processing

Under the GDPR, we rely on the following lawful bases for processing your personal data:

• Performance of a Contract: To fulfill travel bookings and provide customer services.
• Legal Obligation: To meet regulatory and legal requirements.
• Legitimate Interests: For improving our services and enhancing the customer experience.
• Consent: Where required, for marketing communications (you can withdraw your consent at any time).

4. How We Share Your Data

We do not sell your personal data to third parties. However, we may share your data with:

• Service Providers: Third-party partners that help us operate our business, such as payment processors and airlines.
• Legal Authorities: If required by law or in response to legal requests, we may disclose personal data.
• Business Transfers: In the event of a merger, sale, or reorganization, we may transfer personal data as part of that transaction.

5. International Data Transfers

AeroTrip International is based in Dhaka, Bangladesh. If you are located in the European Economic Area (EEA), your personal data may be transferred outside the EEA, including to countries where data protection laws may differ. In such cases, we ensure that appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements.

7. Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can request corrections to inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your data in certain circumstances.
• Right to Restrict Processing: You can request to limit the processing of your data.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You can object to the processing of your data based on legitimate interests.
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

8. Security of Your Data

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

9. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and analyze site usage. For more details, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page regularly for the latest information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

• Email: [email protected]
• Phone: +88 09644 677977
• Address: G-Nat Tower 5th Floor, 116/117 DIT Extension Road, Fakirapool, Dhaka 1000